Cleaning Supervisory Skills Certificate (CSSC)

The Cleaning Supervisory Skills Certificate (CSSC) has been designed to provide supervisors and manager with the skills required to successfully manage a team. Key topics include business processes, technical competencies, communication, time management & team building.

"Tremendous value course. Both trainers have been excellent and the experience has indeed affected a great up-swing in my learning curve. We look forward to complete further training through Premiere."

Sudhanshu Sehgal, General Manager, H.R. & Development, ADNH Compass, Middle East.

Why You Should Attend

This course will provide you with the necessary skill to manage your team effectively and efficiently. It is ideal for those who have been promoted and have no management or supervisory experience. It can also help provide new skills to those who do have experience of managing a team.

Course Focus

  • To assess whether a Manager / Supervisor's working knowledge of their organisation's systems is sound and to the required BICSc standard
  • Key categories of topics covered include:
    • Business Processes
    • Technical Competencies
    • Communication
    • Time Management
    • Team Building

Benefits from Attending

  • Achievement of a nationally recognised qualification
  • Trained to the standard required by The British Institute of Cleaning Science
  • Greater understanding, awareness and confidence in skills undertaken
  • Certificate awarded

Essential Course Information

Teaching Method Group discussion, demonstration and practical hands on exercises
Venue Cheltenham or at your premises
Date: By prior arrangement
Number of People: 1-4
Duration: 2 days


List of Assessment Topics

Stage 1 Essential
SSE1 Understanding what the company does
SSE2 Understanding what the client does
SSE3 Payroll input
SSE4 Stock management and budget
SSE5 Equipment management
SSE6 Site inductions
SSE7 Health and safety
SSE8 Different forms of communication
SSE9 Telephone
SSE10 Assertiveness
SSE11 Management of hours
SSE12 Work study methods
SSE13 Motivate and leading an effective team
   
Stage 2 Complementary
SSC1 Company handbook / policies
SSC2 Employee handbook
SSC3 Interview process
SSC4 New starters process
SSC5 Absence management
SSC6 Quality
SSC7 Role profile
SSC8 Problem solving
SSC9 Chemical / Equipment knowledge
SSC10 IT – (complementary)
SSC11 Expected behaviour and transaction
SSC12 Negotiation and handling conflict
SSC13 Recruitment process

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Premiere Products, Oakley Gardens Bouncers Lane, Cheltenham,
GLOS, GL52 5JD. UK